1.Abbasi, Abbas; Mansoorabadi, Zahra; Mahmoud
Shahi, Shahrazad (2015). The effect of corporate social
responsibility on customer trust and purchase intention
with emphasis on the mediating role of customer
satisfaction, 8th volume, number 4, pp. 883-
2.Adamson Demay L (2009). Servant Leadership in a
Community College: A Multivariate Analysis Of
Employees Perception, The Degree of Doctor of
Philosophy, Walden University .
3.Afkhami Rouhani, Hassan et al. (2012). The effect of
homogenous leadership on organizational commitment
through the intermediary role of trust and knowledge
sharing, Change Management Research Journal, Volume
4, Number 7, pp. 107-91.
4.Agote, L.: Authentic leadership, trust and followers’
emotions: the experience of HRMs during … 144
Azkoaga. 16, 2013, 123-148
5.Ahmadi, Parviz et al.; 2013, investigating the
relationship between servant leadership, trust in the
leader and organizational trust, Beyond Management,
Volume 2, Number 3, pp. 1-17. .(persian) .(persian)
6.An earlier time, legend; Jamali, Akhtar and Hosseininia, Gholamhossein (2009). Appropriate solutions for
training efficient managers of the cooperative sector.
Cooperative Magazine, Volume 21, Number 3, pp. 127-
7.Arab, Muhammad; Jafari Pouyan, Ibrahim; Rahimi
Forushani, Abbas; Rivandi, Azam Al Sadat (2017).
Perceived and expected service quality of the clients to
private laboratories of health insurance contract parties,
Tehran University of Medical Sciences Faculty of
Paramedicine Journal, Volume 12, Number 2, pp. 98-90.
Mojaradi Z et al.
Razavi Int J Med. 2022; 10(3):e1075. 61
8.Ashja, Arzoo et al. (2008). The relationship between
the dimensions of organizational justice and trust in the
organization and the supervisor in the employees of
Mobarake Steel Complex of Isfahan, Knowledge and
Research in Applied Psychology, Volume 11, Number
9.AVEY, J. B. et al. “Can positive employees help
positive organizational change? Impact of psychological
capital and emotions on relevant attitudes and
behaviors”, Journal of Applied Behavioral Science,
2008, 44 (1), p. 48-70.
10.AVOLIO, B. J. et al. Authentic Leadership
Questionnaire (ALQ - Version 1 Rater) www.
mindgarden.com: Distributed by Mind Garden, Inc.,
2007. et al. “Unlocking the mask: a look at the process
by which authentic leaders impact follower attitudes and
behaviors”, The Leadership Quarterly, 2004, 15 (6), p.
11.AVOLIO, B. J.; WERNSING, T. S. “Practicing
authentic leadership”. In: Lopez (eds.). Positive
psychology: exploring the best in people. Westport: CT:
Greenwood Publishing Company, 2008; p. 147-165.
12.BALOGUN, J. C. et al. “Uncovering relationships
and shared emotion beneath senior managers’ resistance
to strategic change”, Academy of Management Annual
Meeting Proceedings, 2010, p. 1-6.
13.BARCLAY, D. et al. “The partial least square (PLS)
approach to causal modeling, personal computer
adoption and use as an illustration”, Technology Studies,
1995, 2 (2), p. 285-309.
14.BARSADE, S. G.; GIBSON, D. E. “Why does affect
matter in organizations?” Academy of Management
Perspectives, 2007, 21 (1), p. 36-59.
15.BASS, B. M. “From transactional to transformational
leadership: learning to share the vision”, Organizational
Dynamics, 1990b, 18 (3), p. 19-31.
16.Boudelai, Hassan and colleagues (2019).
Organizational learning and trust, mediating links
between psychological empowerment and organizational
commitment, Management and Development Process,
No. 75, pp. 67-93. .(persian)
17.Hassan Rezaei, Jafar; Qalaei, Alireza; Mohajaran,
Behnaz (2018). Modeling structural equations of
relationships between expectations and quality of
educational services with satisfaction and; Student
loyalty with emphasis on the mediating role of perceived
value, management and planning in educational systems,
No. 22, pp. 183-212. .(persian)
18.Hossein Zadeh Ali, Shabani Kalateh, Ali, 2013,
Organizational Trust: Concepts, Perspectives and
Implications, Tadbir, No. 228, pp. 46-51. .(persian)
19.Mak W & Chan S, 2014, the impact of servant
leadership and subordinates’ organizational tenure on
trust in leader and attitudes, Personnel Review, Vol. 43
No. 2, pp. 272-287
20.Malacko J.(2011). Preventive management in sport˚ a
challenge of new ideas. Sport Science; 4(1):55-9.
21.Moradi Moghadam, Majid; Jafari, Sakineh; Nabavi,
Maryam (2017). Structural relationships of authentic
leadership style with job enthusiasm and positive
organizational behavior of teachers, Educational
Management Innovations, No. 50, pp. 56-38. .(persian)
22.Panahi, Bilal (2018). Trust and trust building in the
organization, Quarterly Journal of Taxation and Public
Finance of the country, No. 27, pp. 88-101.
23.Poul,R, B. Nichof and W.Tunley(2000),
Empowerment, exception and psychological contract,
Journal of Socio-Economics, vol. 29,Guidchalk
24.Qiu, Sh., Alizadeh, A., M. Dooley, L., Zhang,
R(2019). The effects of authentic leadership on trust in
leaders, organizational citizenship behavior, and service
quality in the Chinese hospitality industry, Journal of
Hospitality and Tourism Management, pp 77-87.
25.Shanahan, T,. Tran, T,. Taylor, E(2019). Getting to
know you: Social media personalization as a means of
enhancing brand loyalty and perceived quality, Journal
of Retailing and Consumer Services 47 (2019) 57–65.
26.Shirvani, Ali and Ansari, Mohammad (1388).
Leadership and management in the 21st century. First
Edition. Esfahan. Poish Andisheh Publications.
27.Shirzadi, Ali et al. (2012). The effect of
organizational trust on the emergence of organizational
citizenship behaviors (case study: North Khorasan Gas
Company), Transformation Management Research
Journal, Volume 4, Number 7, pp. 133-154. .(persian)
28.Yahyai Ileh, Ahmed (1388). Principles of customer
orientation (banking, hotel and automobile industry),